0 Open      0 Scheduled      16 Resolved


Server MIgration (Resolved)

Affecting Server - Polaris | Priority - Medium


Titan server migration will be taking place between 22:00 - 6:00

Date - 18/08/2018 19:25 - 20/08/2018 00:00

Last Updated - 20/08/2018 19:26

Data Migration (Resolved)

Affecting Server - Phobos | Priority - Medium


Data migration from Phobos to our new server Polaris.

Date - 17/07/2018 21:41 - 20/08/2018 13:53

Last Updated - 17/07/2018 21:42

Server Restart (Resolved)

Affecting Server - Polaris | Priority - High


Server restart - Titan

Date - 28/06/2018 01:00 - 17/07/2018 21:41

Last Updated - 27/06/2018 19:24

Servers Migration to a new DC (Resolved)

Affecting Server - Neptune (UK) | Priority - Medium


Type: Maintenance work  
Categories: Basic infrastructure
Start: September 27, 2017 10:30:00 PM CEST
End: September 28, 2017 6:00:00 AM CEST (expected)
Description: As already announced, we will be migrating servers in the night from Wednesday, 27 September 2017 to Thursday, 28 September 2017.

Therefore, the affected servers from DC 4 will not be accessible from 10:30 PM until approximately 6:00 AM (CEST).
Affected: We have, via email, already informed customers who will be affected by the migration during the above-mentioned appointments.
Details: As soon as the movements are complete, we will check that all servers are functional. Hence, there is no reason for you to create a support ticket before the migration is finished at 6:00 AM (CEST).

Date - 27/09/2017 22:59 - 28/09/2017 06:59

Last Updated - 27/09/2017 22:59

Scheduled Maintenance: Client Area (Resolved)

Affecting System - Client Area | Priority - Critical


We will be upgrading our client area. All your services and servers will not be affected.

Date - 13/11/2016 00:00 - 14/11/2016 21:44

Last Updated - 12/11/2016 20:01

Maintenance work network (Resolved)

Affecting Server - Orion (UK) | Priority - Low


Maintenance work network

Date - 09/11/2016 23:00 - 12/11/2016 00:05

Last Updated - 09/11/2016 15:55

Maintenance: Equinix LD5 Core Upgrade (Resolved)

Affecting Server - Orion (UK) | Priority - High


Our datacenter will be increasing the routing table size to accept the entire ipv4 global routing table to allow company to offer additional services in this location. This change will not be redistributed to any other datacentre core router.
We have two redundant routes out of Equinix LD5 in Slough, one via Maidenhead and one via Telehouse North in London. The upgrades will happen one leg at a time, with all traffic re-routed via the leg that is not currently being worked on.

Date - 09/11/2016 23:00 - 14/11/2016 21:44

Last Updated - 09/11/2016 13:57

Client Panel (Resolved)

Affecting Other - Client Panel Software Upgrade | Priority - Low



Client Panel Software Upgrade

Date - 11/04/2016 22:00 - 11/04/2016 23:00

Last Updated - 02/05/2016 09:47

Data Centre Migration (Resolved)

Affecting Server - Vega (UK) | Priority - Medium


Data Centre Migration

Date - 27/04/2016 11:24 - 06/05/2016 00:00

Last Updated - 02/05/2016 09:46

Backup migration (Resolved)

Affecting System - Backup Storage System | Priority - Low


Backup Storage System

Date - 17/04/2016 11:25 - 01/05/2016 10:52

Last Updated - 16/04/2016 11:25

Below is a real-time overview of our servers where you can check if there's any known issues.


Server Name HTTP FTP POP3 PHP Info Server Load Uptime
Phobos Loading... Loading... Loading... PHP Info Loading... Loading...
Polaris Loading... Loading... Loading... PHP Info Loading... Loading...

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